Fire Service Supervisor-NYC

What will you do 

This position is responsible for providing vision, leadership, and direction for the fire service segment within the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet district objectives and drive profitable growth of the business, including embracing company programs, identifying life safety deficiencies, and making recommendations.

How you will do it 

• Revenue responsibility - Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives while maximizing market potential of the fire service business, including new bookings (sales), revenue, and profitability.

• Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service.

• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

• Productivity Improvement: Responsible for setting fair and manageable territories for technicians.

• Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.

• Also responsible for being proficient at, performing as required, and instructing/training all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

• Safety Compliance: Ensure that all employees comply with corporate safety programs.

• Responsible for ensuring that employee safety training is thorough, complete, and up to date.

• Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for  

Required 

• Demonstrate supervisory/leadership abilities including training, team building, presentation and negotiation skills, district administration, and effective interaction with customers.

• Associate degree or equivalent experience.

• Minimum of 5-10 years’ experience in a supervisory position.

• Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Preferred 

• BA Degree

• NICET or other related Certifications

HIRING SALARY RANGE: $96500-120600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

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