Customer Experience Specialist - PT

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join ourteam!

What You’ll Do:

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return.  You’llbe responsible for clear communication, smooth logistics, and delivering premium customer experience at every step. 

• Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction

• Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off

• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations

• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

• Provide premium customer experience by delivering vehicles directly to customers

What We’re Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental

• Professional, friendly demeanor with a focus on customer satisfaction  

• Strong verbal and written communication skills

• Technologically proficient and comfortable using various mobile devices

• Valid Driver’s License

• Must be 18 years of age and legally authorized to work in the United States 

• Ability to work in a fast-paced environment with strong multitasking and organizational skills

• Flexibility to work various hours not limited to evenings, weekends and holidays

• Willingness to work outdoors in all weather conditions

• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) 

• On-the-job training 

• Paid time off 

• Medical, Dental and Other Insurance 

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses 

• Retirement benefits (401k) 

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars 

* Above perks may vary based on full-time/part-time status and location 

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.