Fire Service Technician

What you will do 

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. Perform other duties as assigned. 

What we look for 

• Ability to follow verbal and written instructions.  

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc  

• Ability to work flexible hours including weekends to meet customer requirements.  

• Overnight travel may be required.  

• Demonstrate a high level of customer service.  

• Maintain truck inventory to ensure timely response to customer needs.  

• Ability to adhere to, implement, and always follow safety guidelines and procedures  

• Strong organizational skills, positive attitude, and ability to learn quickly.  

• Possess a valid driver’s license and driving record that meets company requirements.  

• NICET Level II certification strongly preferred